Freshy Cleaning respects your privacy. This policy explains how we collect, use, store, protect, and share personal information from website visitors, leads, and customers in California, USA.
This content is for general information and does not constitute legal advice.
Information Collection & Use
We collect information to:
- Provide services (schedule cleanings, personalize your checklist, invoice).
- Communicate (respond to inquiries, send confirmations and updates).
- Improve & secure our website and operations (analytics, fraud/spam prevention).
- Marketing with consent (optional emails/SMS, you can opt out anytime).
Legal bases where applicable (e.g., CPRA/GDPR): contract performance, legitimate interests, legal obligations, and consent.
Cookie Policy
We use cookies and similar technologies to:
- Functional: remember preferences (language, city).
- Analytics: understand site traffic and performance.
- Marketing: measure ad effectiveness (if enabled).
Manage your choices via our cookie banner and your browser settings. Disabling certain cookies may limit features.
Data Protection
We use technical and organizational safeguards to protect your data:
- Encryption in transit (HTTPS) and, where appropriate, at rest.
- Access controls, authentication, and activity logs.
- Staff training and internal security policies.
- Data minimization & retention: we keep data only as long as needed for operational or legal purposes, then delete or anonymize it.
Privacy Policies
- Transparency: clear disclosures about how we use data.
- Minimization: we collect only what’s necessary to provide our services.
- User control: access, update, or request deletion of your data.
- Limited sharing: we do not sell personal information. We share data only with essential service providers (hosting, CRM, payment processors, scheduling/chat tools) under contract and limited purpose.
User Rights
Depending on your jurisdiction (e.g., CPRA in California; GDPR in the EU), you may have the right to:
- Access a copy of your personal information.
- Correct inaccurate information.
- Delete data, subject to legal obligations.
- Portability in a structured, commonly used format.
- Opt out of marketing and, where applicable, cross-context behavioral advertising.
- Limit use of sensitive data (where applicable).
To exercise your rights, contact (415) 578-5233. We’ll respond within the required timeframe.
Information We Collect
You provide:
- Contact details (name, email, phone).
- Service details (address, priorities, allergies, preferred products, access notes).
- Billing/payment details (processed by PCI-compliant third parties; we do not store full card numbers).
Automatically collected:
- Browsing data (IP address, device/browser type, pages visited).
- Cookies/online identifiers (see Cookie Policy).
From third parties:
- Scheduling tools, CRM, payment processors, review platforms, only as needed to deliver our services or as you interact with those tools.
Contact & Updates
Questions or requests: contact@freshycleaning.com | (415) 578-5233
We may update this policy to reflect operational, legal, or regulatory changes. We’ll post the new “Last updated” date when changes take effect.
